Effective Date: April 15, 2025
Last Updated: April 15, 2025
Teranga Coin Exchange is a secure and user-friendly cryptocurrency trading platform that enables individuals and institutions to buy, sell, and manage digital assets such as Bitcoin, Ethereum, Teranga Coin (TRG), and other supported cryptocurrencies. At Teranga, we prioritize transparency, financial empowerment, and user privacy.
This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
Teranga Coin Exchange
Email: support@terangacoinexchange.com
Mail: info@terangacoinexchange.com
Phone: +221 774213217
We may collect and process the following types of personal data:
Identification Data: Full name, date of birth, nationality
Contact Information: Email address, phone number, physical address
Account Information: Username, encrypted password
Financial Information: Bank account details, wallet addresses, transaction history
Verification Documents: Government-issued ID, selfie with ID, proof of address (KYC compliance)
Technical Data: IP address, browser type, device info, operating system
Usage Data: Activity logs, referral source, page visits, support chat logs
We process your data under the following lawful bases:
Contractual Obligation: To provide services such as account creation, trading, deposits, and withdrawals
Legal Obligation: To comply with anti-money laundering (AML), know your customer (KYC), and financial regulations
Legitimate Interest: To improve our services, ensure platform security, and prevent fraud
Consent: For marketing communications (you may withdraw at any time)
To verify your identity and comply with legal obligations
To process transactions and manage your account
To prevent fraud and ensure platform security
To communicate updates, promotional offers (only if you opt in)
To analyze platform usage and improve our services
We may share your data with:
Government and regulatory bodies (as required by law)
KYC/AML verification partners
Payment processors and banking partners
IT and cybersecurity service providers
Marketing platforms (with your consent)
All third-party partners are GDPR-compliant and legally bound to safeguard your data.
We retain your personal data only as long as necessary to fulfill the purposes outlined above and comply with legal and regulatory obligations.
Account-related data: Retained for 5–10 years after account closure
Marketing data: Retained until you opt out or withdraw consent
As a data subject, you have the right to:
Access – Request a copy of your data
Rectify – Correct inaccurate or incomplete data
Erase – Request deletion of your data (under certain conditions)
Restrict Processing – Limit how your data is used
Data Portability – Receive your data in a structured, machine-readable format
Object – Object to data processing, especially for direct marketing
Withdraw Consent – At any time, where applicable
To exercise your rights, contact us at support@terangacoinexchange.com.
Where data is transferred outside the European Economic Area (EEA), we ensure it is protected using approved legal mechanisms such as Standard Contractual Clauses (SCCs).
We implement industry-standard encryption, two-factor authentication (2FA), secure storage practices, and continuous monitoring to protect your data from unauthorized access and breaches.
Our website uses cookies to enhance your user experience, analyze website traffic, and personalize content and advertisements. By using our website, you consent to the use of cookies in accordance with this policy.
Essential Cookies: Necessary for core functionality like logging in and executing trades.
Performance Cookies: Help us understand how users interact with the platform.
Functional Cookies: Store preferences and user settings.
Marketing Cookies: Used to track visitors across websites and deliver relevant advertisements.
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may impact site functionality.
We may update this Privacy Policy from time to time. Any material changes will be communicated to users via email or platform notification. We encourage you to review this policy periodically.
For questions, requests, or concerns regarding your personal data or this policy:
Email (Support): support@terangacoinexchange.com
Email (Info): info@terangacoinexchange.com
Phone: +221 774213217
You also have the right to lodge a complaint with your local Data Protection Authority if you believe your rights under GDPR have been violated.
