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FAQ

Faqs

Faqs Frequently Asked Questions

Welcome to the Teranga Coin Exchange Help Center. Here you’ll find answers to the most common questions about our platform, Teranga Coin ($TRG), and how to start your crypto journey with confidence. Still need help? Reach out to our support team anytime.

faq
Can I deposit or withdraw using Orange Money?

Yes, we support payments via Orange Money  in senegal for now . To activate or learn more, please inbox our support team for personalized assistance.

Can I use Wave for transactions on Teranga Coin Exchange?

Wave is available for deposits and withdrawals in certain regions. Please contact our support team directly to check availability and receive step-by-step guidance.

Where can I learn more about crypto?

Check our Academy section for beginner guides, blog posts, and video tutorials to help you level up your crypto knowledge.

What makes Teranga different from other exchanges?

We’re built for Africa: with local currencies, inclusive access, strong community, and cultural values at the core.

Does Teranga support NFTs or DeFi?

Not yet—but our roadmap includes NFT support, DeFi integration, and more community-driven tools.

How do I contact customer support?

Use the Support page, live chat, or email us at support@terangacoin.com for assistance

Can I recover my account if I lose access?

Yes, contact support and verify your identity to regain access.

How do I reset my password?

Click “Forgot Password” on the login page and follow the email instructions to reset it securely.

What is the difference between a wallet and an exchange account?

Your exchange account stores funds temporarily for trading. We recommend transferring to a personal wallet for long-term storage.

How do I earn rewards or bonuses?

Earn through referrals, staking, trading competitions, and holding $TRG. Follow our blog and socials for updates.

Can I use Teranga Coin Exchange on mobile?

Yes! Our mobile app (iOS & Android) offers the full trading experience right from your smartphone.

What is staking and can I stake $TRG?

Staking allows you to earn rewards by locking your $TRG. It’s a great way to grow your assets while supporting the network.

Is Teranga Coin Exchange safe?

Absolutely. We use bank-grade encryption, cold wallet storage, and multi-factor authentication (2FA) to protect your funds.

What fees does Teranga Coin Exchange charge?

Our trading fees are competitive and reduced when using $TRG. See our Fees page for full details.

How do I deposit or withdraw funds?

Log into your account, go to Wallet, and follow the prompts to deposit or withdraw crypto or fiat (if supported).

Can I buy crypto with local currency (like CFA)?

Yes! We support fiat on-ramp services for West African CFA and plan to expand to more local currencies soon.

Which cryptocurrencies can I trade?

We support major coins like Bitcoin, Ethereum, USDT, BNB, and of course, $TRG. New tokens are added regularly.

Do I need KYC verification?

Yes, identity verification (KYC) is required for withdrawals and full access, to ensure security and compliance with global regulations.

How do I create an account?

Visit our website or mobile app, click Sign Up, and follow the steps to register using your email or phone number.

What is Teranga Coin Exchange?

Teranga Coin Exchange is a crypto trading platform focused on Africa, offering secure access to cryptocurrencies and digital assets with a local-first approach.

What is Teranga Coin ($TRG)?

$TRG is the native utility token of Teranga Coin Exchange. It powers the ecosystem by providing trading fee discounts, staking rewards, and governance rights.

Is Teranga Coin Exchange available in my country?

We’re focused on Africa but accessible globally. Please check our Terms of Use or contact support to confirm availability in your region.

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